Carlos Marin grew up in Mexico and came to this country at the age of 15, without speaking a word of English. He met a kindly teacher in high school who helped him navigate through the difficult transition. He also worked in his brother’s restaurant and eventually went into business with him.
Some years later, he is running his own business, Best Hand Car Wash on Whitlock Ave, building great customer service every time he sees you.
Carlos also talks about his great family, his wife and four kids.
I think Carlos can teach a little about customer service to everyone, but could use some help dealing with his teenage daughter.